Terms of service
Terms of Service
Last updated: [28/07/2026]
Welcome to PRFRM 1.
These Terms of Service explain the rules and conditions that apply when you access or use our website, purchase our products, or interact with our services.
By visiting prfrm1.co.uk, placing an order, creating an account, joining our waitlist, or using any part of our website, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. About PRFRM 1
PRFRM 1 is a recovery and wellness technology brand offering red and near-infrared light products and related performance recovery solutions.
Our website, online store and services are operated by:
[Insert legal company name]
Trading as PRFRM 1
Registered address:
[Insert registered address]
Contact email:
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and process customer orders.
2. Using Our Website
By using our website, you confirm that:
- you are legally able to enter into an agreement;
- any information you provide is accurate and complete;
- you will use our website only for lawful purposes;
- you will not attempt to damage, disrupt or misuse our website.
You are responsible for maintaining the security of any account details you create.
You must not share your account login details with another person or allow unauthorised access to your account.
3. Our Products
We take care to ensure that product descriptions, specifications, images and information displayed on our website are accurate.
However:
- product colours may vary slightly depending on your screen settings;
- product images may include lifestyle imagery or renders intended to demonstrate product use;
- specifications may be updated where improvements are made to products;
- packaging, accessories and included components may vary depending on product configuration.
We reserve the right to update, modify or discontinue products at any time.
Your statutory rights are not affected.
4. Product Use & Information
PRFRM 1 products are designed for wellness, recovery routines and personal use.
Our products are not medical devices unless explicitly stated and should not be used to diagnose, treat, cure or prevent medical conditions.
Information provided on our website, including product descriptions, guides and educational content, is intended for general information purposes only.
You should follow the product instructions provided and seek professional medical advice where appropriate.
5. Orders
When you place an order through our website, you are making an offer to purchase products from PRFRM 1.
An order is only accepted once:
- payment has been successfully processed; and
- we have confirmed your order.
We reserve the right to cancel or refuse orders in circumstances including:
- suspected fraud;
- incorrect pricing or product information;
- product availability issues;
- payment problems;
- suspected misuse of our website.
If we cancel an accepted order, we will contact you and provide an appropriate refund.
6. Pricing & Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
Prices may change from time to time, but the price charged will be the price shown at checkout when your order is placed.
You are responsible for providing accurate:
- billing information;
- delivery information;
- payment details;
- contact information.
Payments are processed securely through Shopify and approved payment providers.
PRFRM 1 does not store complete payment card details.
7. Shipping & Delivery
We aim to dispatch orders within the delivery times stated on our website.
Delivery times are estimates only and may vary due to:
- courier delays;
- customs processing;
- weather events;
- circumstances outside our control.
Once your order has been dispatched, responsibility for delivery transfers to the shipping provider.
If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible at:
8. Returns, Refunds & Exchanges
Returns, refunds and exchanges are handled in accordance with our Refund & Returns Policy.
You can view our full policy HERE.
Your statutory consumer rights remain unaffected.
9. Warranty
Some PRFRM 1 products include a manufacturer's warranty.
Warranty coverage varies by product and will be confirmed with your purchase documentation.
Warranty does not normally cover:
- accidental damage;
- misuse;
- incorrect installation;
- unauthorised modifications;
- water damage;
- damage caused by incorrect power supply;
- normal wear and tear.
For warranty enquiries, contact:
10. Intellectual Property
All content on the PRFRM 1 website belongs to PRFRM 1 or its licensors.
This includes:
- logos;
- trademarks;
- product names;
- images;
- graphics;
- videos;
- written content;
- website design;
- brand assets.
You may use our website for personal, non-commercial purposes only.
You may not:
- copy our content;
- reproduce our designs;
- use our branding;
- modify or distribute our materials;
- use PRFRM 1 intellectual property without written permission.
11. Reviews & Feedback
If you provide reviews, comments, feedback, images or other content to PRFRM 1, you confirm that:
- the content is your own;
- it does not infringe another person's rights;
- it is accurate and truthful;
- it does not contain harmful, unlawful or misleading content.
By submitting feedback or reviews, you give PRFRM 1 permission to use that content for marketing, website content and promotional purposes.
We reserve the right to remove content that we believe violates these Terms or is inappropriate.
12. Third-Party Services & Links
Our website may include links to third-party websites, services or applications.
These may include:
- payment providers;
- delivery providers;
- analytics services;
- social media platforms;
- partner websites.
We are not responsible for the content, privacy practices or security of third-party services.
You should review the relevant third-party terms and privacy policies before using them.
13. Shopify Platform
Our website is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process payments and manage customer orders.
Your interactions with our website may involve Shopify processing certain information on our behalf.
For information about how Shopify handles personal information, please review:
14. Website Accuracy
We aim to keep our website accurate and up to date.
However, occasionally information may contain:
- typographical errors;
- pricing errors;
- specification errors;
- availability errors;
- outdated information.
We reserve the right to correct errors, update information or cancel affected orders where necessary.
15. Prohibited Use
You must not use our website to:
- break any applicable laws;
- attempt unauthorised access;
- introduce malicious software;
- interfere with website operation;
- copy or exploit website content;
- collect personal information from other users;
- impersonate another person or organisation.
We reserve the right to restrict access where we believe these Terms have been breached.
16. Limitation of Liability
To the fullest extent permitted by law, PRFRM 1 is not responsible for:
- losses caused by circumstances outside our control;
- indirect or consequential losses;
- loss of business opportunity;
- loss of data;
- misuse of products outside intended use.
Nothing in these Terms limits your statutory consumer rights.
17. Changes To These Terms
We may update these Terms from time to time to reflect:
- changes to our products;
- changes to our services;
- legal requirements;
- improvements to our website.
The latest version will always be available on this page.
Your continued use of our website after updates means you accept the revised Terms.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms will be handled under the jurisdiction of the courts of England and Wales.
19. Contact Information
If you have any questions about these Terms of Service, please contact:
PRFRM 1
Email: support@prfrm1.co.uk
Registered business details:
[Insert legal company name]
[Insert registered address]
