Contact information

Contact Information

Last updated: 29 August 2026

This page explains how to contact PRFRM 1 about an order, delivery, return, product, warranty claim, complaint or general enquiry.

PRFRM 1 is the trading name of [insert full legal company name].

1. Customer Support

For customer support, please contact us using the following details:

PRFRM 1 Customer Support
Email: support@prfrm1.co.uk
Telephone: [insert customer-service telephone number, or remove this line]
Contact form: Contact PRFRM 1

Email is normally the most effective way to contact us because it allows us to review your enquiry, order information and any supporting photographs or documents.

Please do not send payment card details, passwords or other sensitive financial information by email or through our contact form.

2. Order and Delivery Enquiries

If your enquiry concerns an existing order, please include:

  • your full name;
  • your order number;
  • the email address used to place the order;
  • the product concerned; and
  • a clear explanation of how we can help.

For security reasons, we may ask you to confirm information connected with the order before discussing it or making changes.

Please contact us as soon as possible if you need to correct a delivery address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

3. Returns, Faults and Warranty Enquiries

Before returning a product, please contact us at support@prfrm1.co.uk and review our Refund & Returns Policy.

Please do not send products to our registered office or correspondence address unless we have confirmed in writing that it is the correct returns address.

Our returns address may be different from our registered office or general correspondence address.

When reporting a damaged, faulty or incorrect product, please provide:

  • your order number;
  • a description of the issue;
  • clear photographs or video showing the issue;
  • photographs of any damaged packaging; and
  • the product serial number, where applicable.

PRFRM 1 products are covered by the applicable product warranty. CORE, BEAM, DESK and FLOW have a three-year warranty. SKIN has a one-year warranty. Warranty coverage is subject to the applicable warranty terms and does not replace your statutory consumer rights.

4. Complaints

If you are dissatisfied with a product or service, please contact:

PRFRM 1 Customer Support
Email: support@prfrm1.co.uk

Please write “Complaint” in the subject line and include your order number, where applicable, together with a clear explanation of the issue and the outcome you are seeking.

We will acknowledge and investigate complaints as promptly as reasonably possible. More complex matters, including delivery investigations, technical assessments and warranty claims, may require additional time.

Nothing in this section prevents you from exercising any rights or remedies available under applicable consumer law.

5. Business, Trade and Media Enquiries

For business, retail, partnership, professional, commercial or media enquiries, please email: support@prfrm1.co.uk.

Please include the nature of your enquiry and the organisation you represent so that your message can be directed appropriately.

6. Postal Correspondence

General written correspondence may be sent to:

PRFRM 1
[insert correspondence address]
United Kingdom

This is a correspondence address only unless we have expressly confirmed otherwise. It should not be used for product returns.

PRFRM 1 does not accept responsibility for products sent to an unauthorised address.

7. Legal Business Information

Trading name: PRFRM 1
Legal company name: [insert full legal company name, including Limited or Ltd]
Company registration number: [insert company number]
Registered in: [England and Wales, Scotland or Northern Ireland]
Registered office: [insert registered office address]
VAT registration number: [insert VAT number, or remove this line if not VAT registered]

The registered office is provided for statutory and formal business correspondence. It is not necessarily the address from which orders are dispatched or to which returns should be sent.

8. Privacy and Personal Information

Personal information provided when contacting us will be used to respond to your enquiry, administer your order, provide customer support, investigate a complaint or fulfil our legal obligations.

For more information about how PRFRM 1 collects, uses and protects personal information, please review our Privacy Policy.

9. Website and Technical Issues

If you experience a problem using the PRFRM 1 website, please email support@prfrm1.co.uk.

Where possible, include:

  • the page address where the problem occurred;
  • a description of what happened;
  • a screenshot of the issue;
  • the device and browser being used; and
  • the approximate date and time of the problem.

Please do not include payment card information or account passwords in screenshots.

10. Contact Details and Statutory Rights

We will take reasonable steps to keep the contact information on this page accurate and accessible.

Nothing in this Contact Information page excludes or limits your statutory rights or prevents you from contacting an appropriate consumer-protection or regulatory body.

This Contact Information page is issued by [insert full legal company name], trading as PRFRM 1.