Contact information

Last updated: 2 September 2026

This page explains how to contact PRFRM 1 about an order, delivery, return, product, warranty claim, complaint or general enquiry.

PRFRM 1 is a trading name of PRFRM 1 Ltd, a company registered in England and Wales under company number 17433625.

1. Customer Support

For customer support, contact:

PRFRM 1 Customer Support
Email: support@prfrm1.co.uk
Contact form: Contact PRFRM 1

Email is normally the most effective contact method because it allows us to review your enquiry, order information and any supporting photographs or documents.

Do not send payment-card details, passwords or other sensitive financial information by email, chat or through our contact form.

2. Order and Delivery Enquiries

If your enquiry concerns an existing order, please include:

  • your full name;
  • your order number;
  • the email address used to place the order;
  • the product concerned; and
  • a clear explanation of how we can help.

For security, we may ask you to confirm information connected with the order before discussing it or making changes.

Contact us as soon as possible if you need to correct a delivery address. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

3. Returns, Faults and Warranty Enquiries

Before returning a product, email support@prfrm1.co.uk and review our Refund & Returns Policy.

Do not send products to our registered office, correspondence address or any other address unless we have expressly confirmed in writing that it is the authorised return address for your return.

We will provide the authorised return address and instructions after accepting a return request. The returns address may be different from our registered office and correspondence address.

When reporting a damaged, faulty or incorrect product, please provide:

  • your order number;
  • a description of the issue;
  • clear photographs or video showing the issue;
  • photographs of damaged packaging, where relevant; and
  • the product serial number, where applicable.

CORE, BEAM, DESK and FLOW have a three-year manufacturer warranty. SKIN has a one-year manufacturer warranty. Warranty coverage is subject to the applicable terms and does not replace or restrict statutory consumer rights.

4. Complaints

For a complaint, contact:

PRFRM 1 Customer Support
Email: support@prfrm1.co.uk

Write Complaint in the subject line and include your order number, where applicable, a clear explanation of the issue and the outcome you are seeking.

We will acknowledge and investigate complaints as promptly as reasonably possible. Delivery investigations, technical assessments and warranty claims may require additional time.

Nothing in this section prevents you from exercising rights or remedies available under applicable consumer law.

5. Business, Trade and Media Enquiries

For business, retail, partnership, professional, commercial or media enquiries, email support@prfrm1.co.uk.

Include the nature of your enquiry and the organisation you represent so that your message can be directed appropriately.

6. Postal Correspondence

General and formal written correspondence may be sent to:

PRFRM 1 Ltd
34 Anyards Road
Cobham
Surrey
England
KT11 2LA

This is our registered office and correspondence address. It is not an authorised product-return address unless we expressly confirm otherwise in writing.

PRFRM 1 Ltd does not accept responsibility for products sent to an unauthorised address.

7. Legal Business Information

Trading name: PRFRM 1
Legal company name: PRFRM 1 Ltd
Company registration number: 17433625
Registered in: England and Wales
Registered office: 34 Anyards Road, Cobham, Surrey, England, KT11 2LA

The registered office is provided for statutory and formal business correspondence. It is not necessarily the address from which orders are dispatched or to which products should be returned.

8. Privacy and Personal Information

Personal information provided when contacting us will be used to respond to your enquiry, administer your order, provide customer support, investigate a complaint, prevent fraud or fulfil legal obligations.

For more information, read our Privacy Policy.

9. Website and Technical Issues

If you experience a problem using our website, email support@prfrm1.co.uk.

Where possible, include:

  • the page address where the problem occurred;
  • a description of what happened;
  • a screenshot of the issue;
  • the device and browser being used; and
  • the approximate date and time of the problem.

Do not include payment-card information or account passwords in screenshots.

10. Contact Details and Statutory Rights

We will take reasonable steps to keep this contact information accurate and accessible.

Nothing on this page excludes or limits statutory rights or prevents you from contacting an appropriate consumer-protection or regulatory body.

This Contact Information page is issued by PRFRM 1 Ltd, trading as PRFRM 1.