Shipping policy
Shipping & Delivery Policy
Last updated: 29 August 2026
This Shipping & Delivery Policy explains how orders placed with PRFRM 1 are processed, dispatched and delivered.
Please review the delivery information shown on the relevant product page and at checkout before placing your order. Some PRFRM 1 products may be available for pre-order and will therefore have a longer estimated dispatch time than products held in stock.
1. Where We Deliver
We deliver to eligible addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland, where the address is accepted at checkout.
Delivery to the Scottish Highlands, islands, Northern Ireland and other remote or offshore locations may take longer than delivery to mainland UK addresses.
Delivery availability for the Channel Islands and the Isle of Man will be confirmed at checkout. These destinations are not automatically included within references to UK delivery in this policy.
2. Free UK Delivery
PRFRM 1 provides free standard delivery to eligible UK addresses.
If a delivery service is unavailable for your address, or if a different delivery charge applies, this will be clearly displayed before you complete your purchase.
Any optional expedited or premium delivery service, where available, will be clearly identified and priced at checkout. We will not add an optional delivery charge without your express agreement.
3. Order Processing and Dispatch
Orders are normally processed on working days, excluding weekends and UK bank holidays.
Our normal aim for dispatching in-stock products is [insert normal dispatch time, for example: within 1–2 working days] after the order has been accepted.
Orders placed after our operational cut-off time, during weekends or on bank holidays will normally begin processing on the next working day.
Dispatch may occasionally take longer during particularly busy periods, promotional events, product launches or circumstances outside our reasonable control.
Once an order has been dispatched, we will normally send a dispatch confirmation email using the contact details provided with the order.
4. Estimated UK Delivery Times
Following dispatch, standard UK delivery normally takes approximately [insert expected delivery time, for example: 1–3 working days].
Delivery times are estimates rather than guaranteed appointments unless we have expressly agreed a specific delivery date with you.
The estimated delivery or dispatch information shown on the product page, at checkout or in your order confirmation forms part of the delivery information for your order.
Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract is entered into.
5. Pre-orders
Products identified as pre-orders are not available for immediate dispatch.
The estimated dispatch window for a pre-order will be shown on the product page, at checkout or in your order confirmation. Current pre-order estimates may be expressed as a period such as four to six weeks, but the estimate displayed when you place your order will apply to that purchase.
Unless stated otherwise during checkout, payment for a PRFRM 1 pre-order is collected in full when the order is placed.
Pre-order dispatch dates are estimates because manufacturing, quality control, customs, freight and other supply-chain events can sometimes affect availability.
If the estimated dispatch timing changes materially, we will contact you using the details provided with your order. You may then choose to:
- continue with the pre-order and accept the revised estimate; or
- cancel the affected pre-order before dispatch and receive a full refund for that product.
This section should be read together with our Purchase Options Cancellation Policy.
6. Orders Containing In-stock and Pre-order Products
If your basket contains both an in-stock product and a pre-order product, the products may be dispatched together when the pre-order product becomes available.
Where operationally possible, we may choose to send the available products separately. You will not be charged an additional standard UK delivery fee solely because we decide to divide an order into multiple shipments.
If you need an in-stock product sooner, please contact us as soon as possible after ordering. We cannot guarantee that an order can be divided once processing has started.
7. Tracking and Delivery Updates
Where tracking is available, the tracking information will normally be included in your dispatch confirmation email.
Tracking information may take a short time to become active after a parcel has been collected by the delivery provider.
Please monitor the tracking information and any delivery notifications sent by the delivery provider. These may include delivery estimates, attempted-delivery information or instructions for rearranging delivery.
8. Delivery Address and Contact Details
You are responsible for providing a complete and accurate delivery address, email address and contact telephone number when placing your order.
Please check your order confirmation and contact us immediately if any information is incorrect.
We will try to amend a delivery address where possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
PRFRM 1 is not responsible for a delay or failed delivery caused by incomplete or inaccurate information supplied by the customer. This does not affect your rights where the error was caused by us.
9. High-value Deliveries and Signatures
Certain PRFRM 1 orders may require a signature, delivery photograph, one-time security code or another form of delivery confirmation.
Please ensure that somebody is available to receive the delivery where this is required.
A delivery provider should not leave an order in a location that it does not consider safe or where doing so would conflict with its delivery procedures.
10. Missed or Unsuccessful Deliveries
If nobody is available to receive the order, the delivery provider may:
- attempt delivery again;
- leave the parcel in an agreed safe place;
- deliver it to an eligible neighbour or collection point; or
- provide instructions for rearranging delivery or collecting the parcel.
Please follow the instructions supplied by the delivery provider.
If a parcel is returned to us because delivery could not be completed, we will contact you to discuss redelivery or cancellation. Additional delivery costs may apply if the failure resulted from an incorrect address, repeated missed delivery attempts or a failure to collect the parcel.
We will explain and obtain agreement to any additional charge before arranging redelivery.
11. Delivery Delays
Although we work to meet all stated delivery estimates, delays can occasionally occur because of severe weather, transport disruption, carrier disruption, customs procedures, supply-chain delays or other circumstances outside our reasonable control.
If we become aware of a material delay, we will provide updated information where reasonably possible.
If we fail to deliver within an agreed period, please contact us. Depending on the circumstances, you may be entitled to:
- agree a revised delivery date;
- require delivery within an appropriate additional period; or
- cancel the affected order and receive a refund where you have the legal right to do so.
Nothing in this policy limits your statutory rights where delivery by a particular date was essential and this was agreed before the order was placed.
12. Lost Parcels
If the tracking information indicates that your order has been delivered but you have not received it, please:
- check the delivery address on your order confirmation;
- check any nominated safe place;
- ask other members of the household or building;
- check with immediate neighbours where appropriate; and
- review any delivery photograph or notification provided by the carrier.
If the parcel still cannot be located, contact us at support@prfrm1.co.uk and we will investigate with the delivery provider.
Please do not submit a duplicate order solely because a delivery is delayed without first contacting us.
13. Damaged, Incomplete or Incorrect Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, incomplete or different from the item ordered, contact us promptly at support@prfrm1.co.uk.
To help us resolve the matter, please provide:
- your order number;
- a description of the problem;
- clear photographs or video of the product;
- photographs of the external packaging and shipping label; and
- details of any visible transit damage.
We recommend reporting visible delivery damage within 48 hours so that evidence can be preserved and the matter can be raised promptly with the delivery provider. Failure to contact us within 48 hours does not remove your statutory rights.
Please retain the product and all original packaging until we have advised you what to do next.
14. International Delivery
We only offer international delivery where an eligible international destination and delivery service are available at checkout.
If your country or delivery address cannot be selected at checkout, we are not currently able to accept an online order for delivery to that destination.
International orders may be subject to customs procedures, import taxes, duties or local handling fees. Where these amounts are not collected by PRFRM 1 during checkout, the recipient may be responsible for paying them.
International customers should check the applicable import rules and charges before ordering. Customs delays are outside our direct control.
15. Risk During Delivery
PRFRM 1 remains responsible for the goods while they are being delivered by a carrier arranged or offered by us.
Risk normally passes to you when you, or a person nominated by you other than the carrier, takes physical possession of the goods.
Different rules may apply if you independently arrange a delivery carrier that was not offered by us.
16. Returns Following Delivery
Delivery of an order does not affect any cancellation, return, refund or warranty rights that may apply.
For information about changing your mind, returning a product or reporting a fault, please refer to our Refund & Returns Policy.
Please do not send goods back without first reviewing the applicable returns instructions.
17. Your Statutory Rights
Nothing in this Shipping & Delivery Policy excludes or limits any rights or remedies available to you under applicable consumer law, including the Consumer Rights Act 2015.
18. Contact Us
If you have a question about the processing, dispatch or delivery of your order, please contact:
PRFRM 1 Customer Support
Email:
support@prfrm1.co.uk
Address: [insert business correspondence address]
Please include your order number when contacting us about an existing order.
This Shipping & Delivery Policy is issued by [insert full legal company name], trading as PRFRM 1.
